1. HOW LONG DOES THE HAIR TAKE TO ARRIVE?

The shipping time of the hair depends on where it is dispatched. We have warehouses based in both China and the US. It takes 2 to 5 working days to arrive from US warehouse, and 4 to 7 working days from China warehouse.

2. HOW DO I KNOW IF I HAVE PLACED AN ORDER SUCCESSFULLY?

Once your order is placed successfully, an email will be sent to you from our system which includes your order details for you to check.

3. WHAT PAYMENT METHOD DO YOU HAVE?

Donmily supports payment methods via Strip, Paypal and Zip quadpay. And specifically, 4 interest-free equal payments via Paypal and Zip quadpay.

4. HOW DO I MAKE A RETURN?

Please contact us first and let us know your order id. Then we will provide you with instructions and a return address to ship the hair back. All returned items will be inspected to see if you are qualified for a refund.

5.HOW CAN I CONTACT YOU?

You can contact us by sending email to support@donmily.com, sending SMS to (562)259-8314 or DM us from Instagram(@donmily_hair). Our service team will get back to you as soon as possible and help you resolve any concern.

Donmily 4 Bundles Straight Hair Unprocessed Hair 100% Virgin Human Hair

4.7

based on 10 reviews

30% (3)
70% (7)
0% (0)

All(10)

photo(1)

favourable comment(3)

negative comment(0)

D***** Feb/28/2022

4.7

Quality

Service

Shipping

love it!!!

Hair is very good quality. It is human hair it's very soft and beautiful. no shedding. no smell. Came very early than the delivery date. I always order from this vendor. Communication is very good. I'm always satisfied and happy. Order from here you won't regret it!!

T***** Feb/13/2022

4.7

Quality

Service

Shipping

I love this hair!!!

Very excellent quality. Look no further, I bought my body wave and kinky curly hair and now I just got my straight hair. Going for my loose wave next!!! I’m Inlove. They are also honest and they come through. Shipping is 5stars it came in 4 days after being shipped!! So happy!! I love them!! Order yours now!!!

H***** Jan/31/2022

5.0

Quality

Service

Shipping

I absolutely love this new bundles

It’s seriously so soft, no weird smell. I feel like you get a lot of hair with great quality. I’m purchasing a second bundle next week already to store it for future times. The price is totally acceptable for what you get. Customer service was really helpful too and the delivery was really fast, it took about a week

J***** Jan/22/2022

4.4

Quality

Service

Shipping

Very good purchase

This hair is amazing. Its very soft. Curls great and beautifully. I would definitely order again from this seller. Gorgeous hair

B***** Jan/07/2022

5.0

Quality

Service

Shipping

I got exactly what I expected

this store is my vendor all the time. i have ordered many bundles and wigs for here.the hair was true to length.i love this hair ! the bundles are so full and the hair is very soft. the shipping was very fast as well. i recommend everyone to buy this hair now

I***** Dec/24/2021

4.7

Quality

Service

Shipping

Hair is so soft.

I would like to write reviews on this hair because I really love it and the quality is good.Of course I read all the reviews priors to purchasing, seemed good and I went for it.The packaged arrived in a nice bag . The hair is soft and the ends were good. The hair is installed and looks great. I am super happy!!

X***** Dec/12/2021

4.4

Quality

Service

Shipping

I am fully satisfied with this product.

It's definitely a favorite, the hair is very soft and a good quality. The color is so beautiful, No shredding when I wash it

L***** Nov/28/2021

5.0

Quality

Service

Shipping

It's really pretty hair

Quality is good. I'm impressed. I have bought more hair from this store. The communication with the seller is amazing, and these bundles are very good.

R***** Nov/18/2021

4.7

Quality

Service

Shipping

Best hair that I ever purchased!

This hair is amazing!! The shipping was super fast, the seller had great communication and was helpful with the tracking of the package. The quality is excellent!!! so silky and so soft!

V***** Nov/01/2021

4.4

Quality

Service

Shipping

I love this hair

I received this package very quickly and was greeted with great customer service. The hair is soft and has a beautiful luster. They give you a good amount of hair in your bundles as well. The hair doesn't have any strange odor at all.

Specifications

Hair Type	Straight Hair
Color	Natural Black
Length	8-30 Inches
Hair Weight	95g-100g/bundle
Hair Material	Virgin Human Hair
Grade	9A
Package	4 Bundles

Shipping Policy

Order would be shipped asap after 24 hours payment verification.Business days are from Monday to Friday.And do not include weekends or public holidays.

Warehouse	Destination	Shipping Method	Time to arrive			Shipping company
California,US	US		Western part of US	Middle part of US	Eastern part of US
		Free shipping	1-2 working days	2-3 working days	3-4 working days	USPS
		Overnight express	1 working day	2 working days	3 working days	USPS,UPS
China	US	Free shipping	3-4 working days			UPS
	Canada,Europe,UK	Free shipping	3-4 working days			DHL,TNT
	Africa	Table price shipping	3-7 working days			DHL,TNT
	Brazil	Economic shipping	15-25 working days			Brazil Post Express
Lagos,Nigeria	Nigeria	Free shipping	3-5 working days			DHL
Shipping time			Within 48 hours,in 24 hours most of the time

✦ 1. Express doesn't accept any address with PO.Box
✦ 2. Please ensure your address is correct,changing ad-dress after parcel left factory will cause extra fees which should be born by buyer.
✦ 3. One day in a week won't process orders-U.S Saturday .Shipping companies all close on Sunday.PIs choose the right shipping method with concern after Friday.
✦ 4. Orders will only be remained for 5 working days after placement when phone number missing or unclear address. Longer than that,order will be cancled and money will be returned accordingly.So pls make sure that you leave correct shipping address and telephone number when place order.

Doesn' t Accept P.O.Box

Acceptable

30 Days Return / Exchange

100% Money Back Guarantee On Each Item.

Pls contact us within 48 hours (2 days) upon you receive the item, a refund will be given once the item has been sent back in original condition.

(No refund / exchange if hair been installed, cut, washed, or have any other damage and process, pls kindly understand.)

	Buyer Pay The Shipping Cost	Seller Pay The Shipping Cost	Photo Provided	Exchange Available
Dislike/Unsuitable	YES			YES
Change Style Or Color	YES		YES	YES
Shipping Wrong Items		YES	YES	YES
Quality Problem		YES	YES	YES
Artificial Reason	NO	NO	NO	NO

Money will be refunded within 3 work days after we received the hair with original condition.

Return Address

Contact Name

Address

Zip Code

Phone Number

Note

Donmilymall Return Service

Unibarns ship center 9820 Bell Ranch Dr#101 Santa Fe Springs CA 90670, United States

90670

562-777-8887

Customized Wig Can Not Be Returned.

Common return problems

1. HOW DO I MAKE A RETURN?

Pls contact us first on our website and let us know your order number. Then we will provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund.
2. WHAT IS THE RETURN PERIOD?

We will provide a RETURN period on unopened hair within (15) days of the date that you receive your hair.
3.DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

Yes, you are responsible for all return shipping costs. We recommend that you send your return with USPS, Because Hair will not be responsible for lost returns.
4. MAY I RETURN MY hair WITHOUT CONTACT YOU?

No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
5.WHEN WILL I RECEIVE MY REFUND?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
6. HOW MAY I CONTACT YOU?

You may contact us on our website or our email. Our team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
IF YOU HAVE ANY OTHER QUESTIONS, BE FREE TO E-MAIL US ON OUR WEBSITE.WE'RE HERE TO HELP!