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1. How long does the hair take to arrive?The shipping time of the hair depends on where it is dispatched. We have warehouses based in both China and the US. It takes 2 to 5 working days to arrive from US warehouse, and 4 to 7 working days from China warehouse.
2. How do I know if I have placed an order successfully?Once your order is placed successfully, an email will be sent to you from our system which includes your order details for you to check.
3. What payment method do you have?Donmily supports payment methods via Strip, Paypal and Zip quadpay. And specifically, 4 interest-free equal payments via Paypal and Zip quadpay.
4. How do I make a return?Please contact us first and let us know your order id. Then we will provide you with instructions and a return address to ship the hair back. All returned items will be inspected to see if you are qualified for a refund.
5.How can I contact you?You can contact us by sending email to firstname.lastname@example.org, sending SMS to (562)259-8314 or DM us from Instagram(@donmily_hair). Our service team will get back to you as soon as possible and help you resolve any concern.
|Hair Type||Straight Hair Wig|
|Cap Size||Average (Head Circumference：22"-22.5" )|
|Base Material||Swiss Lace|
Order would be shipped asap after 24 hours payment verification.Business days are from Monday to Friday.And do not include weekends or public holidays.
|Warehouse||Destination||Shipping Method||Time to arrive||Shipping company|
|California,US||US||Western part of US||Middle part of US||Eastern part of US|
|Free shipping||1-2 working days||2-3 working days||3-4 working days||USPS|
|Overnight express||1 working day||2 working days||3 working days||USPS,UPS|
|China||US||Free shipping||3-4 working days||UPS|
|Canada,Europe,UK||Free shipping||3-4 working days||DHL,TNT|
|Africa||Table price shipping||3-7 working days||DHL,TNT|
|Brazil||Economic shipping||15-25 working days||Brazil Post Express|
|Lagos,Nigeria||Nigeria||Free shipping||3-5 working days||DHL|
|Shipping time||Within 48 hours,in 24 hours most of the time|
- ✦ 1. Express doesn't accept any address with PO.Box
- ✦ 2. Please ensure your address is correct,changing ad-dress after parcel left factory will cause extra fees which should be born by buyer.
- ✦ 3. One day in a week won't process orders-U.S Saturday .Shipping companies all close on Sunday.PIs choose the right shipping method with concern after Friday.
- ✦ 4. Orders will only be remained for 5 working days after placement when phone number missing or unclear address. Longer than that,order will be cancled and money will be returned accordingly.So pls make sure that you leave correct shipping address and telephone number when place order.
Doesn' t Accept P.O.Box
30 Days Return / Exchange
100% Money Back Guarantee On Each Item.
Pls contact us within 48 hours (2 days) upon you receive the item, a refund will be given once the item has been sent back in original condition.
(No refund / exchange if hair been installed, cut, washed, or have any other damage and process, pls kindly understand.)
|Buyer Pay The Shipping Cost||Seller Pay The Shipping Cost||Photo Provided||Exchange Available|
|Change Style Or Color||YES||YES||YES|
|Shipping Wrong Items||YES||YES||YES|
Donmilymall Return Service
Unibarns ship center 9820 Bell Ranch Dr#101 Santa Fe Springs CA 90670, United States
Customized Wig Can Not Be Returned.
Common return problems
1. HOW DO I MAKE A RETURN?Pls contact us first on our website and let us know your order number. Then we will provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund.
2. WHAT IS THE RETURN PERIOD?We will provide a RETURN period on unopened hair within (15) days of the date that you receive your hair.
3.DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?Yes, you are responsible for all return shipping costs. We recommend that you send your return with USPS, Because Hair will not be responsible for lost returns.
4. MAY I RETURN MY hair WITHOUT CONTACT YOU?No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
5.WHEN WILL I RECEIVE MY REFUND?A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
6. HOW MAY I CONTACT YOU?You may contact us on our website or our email. Our team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
- IF YOU HAVE ANY OTHER QUESTIONS, BE FREE TO E-MAIL US ON OUR WEBSITE.WE'RE HERE TO HELP!