1. HOW LONG DOES THE HAIR TAKE TO ARRIVE?

The shipping time of the hair depends on where it is dispatched. We have warehouses based in both China and the US. It takes 2 to 5 working days to arrive from US warehouse, and 4 to 7 working days from China warehouse.

2. HOW DO I KNOW IF I HAVE PLACED AN ORDER SUCCESSFULLY?

Once your order is placed successfully, an email will be sent to you from our system which includes your order details for you to check.

3. WHAT PAYMENT METHOD DO YOU HAVE?

Donmily supports payment methods via Strip, Paypal and Zip quadpay. And specifically, 4 interest-free equal payments via Paypal and Zip quadpay.

4. HOW DO I MAKE A RETURN?

Please contact us first and let us know your order id. Then we will provide you with instructions and a return address to ship the hair back. All returned items will be inspected to see if you are qualified for a refund.

5.HOW CAN I CONTACT YOU?

You can contact us by sending email to support@donmily.com, sending SMS to (562)259-8314 or DM us from Instagram(@donmily_hair). Our service team will get back to you as soon as possible and help you resolve any concern.

13x4 Lace Front Wigs,Body Wave-Donmily

Home Flash Sale: Donmily 13x4 Lace Front Body Wave Short Bob Wigs

5.0

based on 7 reviews

100% (7)
0% (0)
0% (0)

All(7)

photo(1)

favourable comment(7)

negative comment(0)

D**** Nov/25/2021

5.0

Quality

Service

Shipping

Melts good

I love this hair. It is so soft and it melts good with your skin if you know how to melt it. Minimal shedding but it is gonna happen when you pluck the hair. Will be recommending to my friends

Z**** Nov/15/2021

5.0

Quality

Service

Shipping

The quality is amazing

The hair is beautiful. The quality is amazing and is true to length I’m soo happy with it.

Z**** Nov/05/2021

5.0

Quality

Service

Shipping

Very good quality

The package came in four days to come. The seller kept me up to date with my package every day and when the package came it had no smell.

C**** Nov/04/2021

5.0

Quality

Service

Shipping

Good brand, nice hair

I love this brand of hair! The hair is easy to work with, easier to style and last a long time between washings and you can reuse it.10/10 recommend.

M**** Oct/25/2021

5.0

Quality

Service

Shipping

Love this wig

Love this wig, I have zero complaints!!!! It was easy to pluck and melt. To keep the curls cute and manageable I suggest using some type of leave in conditioner and detangle.

R**** Oct/20/2021

5.0

Quality

Service

Shipping

Recomend the hair

Love the lace, blends so well with my skin, will just have to cut the hair for a more blunt cut. Can't wait to install. It took longer than expected to arrive, almost 4 weeks when usually it would take 2, this is mainly due to customs, but was expected as it is towards the year end and its a busier time. Would 100% recommend the hair, worth every cent and the wait.

W**** Oct/11/2021

5.0

Quality

Service

Shipping

Recomend the hair

Love the lace, blends so well with my skin, will just have to cut the hair for a more blunt cut. Can't wait to install. It took longer than expected to arrive, almost 4 weeks when usually it would take 2, this is mainly due to customs, but was expected as it is towards the year end and its a busier time. Would 100% recommend the hair, worth every cent and the wait.

Specifications

Hair Type	Body Wave Wig
Cap Size	Average (Head Circumference：22"-22.5" )
Color	Natural Black
Length	12 inches
Package	1 pc
Density	180%

Shipping Policy

Order would be shipped asap after 24 hours payment verification.Business days are from Monday to Friday.And do not include weekends or public holidays.

Warehouse	Destination	Shipping Method	Time to arrive			Shipping company
California,US	US		Western part of US	Middle part of US	Eastern part of US
		Free shipping	1-2 working days	2-3 working days	3-4 working days	USPS
		Overnight express	1 working day	2 working days	3 working days	USPS,UPS
China	US	Free shipping	3-4 working days			UPS
	Canada,Europe,UK	Free shipping	3-4 working days			DHL,TNT
	Africa	Table price shipping	3-7 working days			DHL,TNT
	Brazil	Economic shipping	15-25 working days			Brazil Post Express
Lagos,Nigeria	Nigeria	Free shipping	3-5 working days			DHL
Shipping time			Within 48 hours,in 24 hours most of the time

✦ 1. Express doesn't accept any address with PO.Box
✦ 2. Please ensure your address is correct,changing ad-dress after parcel left factory will cause extra fees which should be born by buyer.
✦ 3. One day in a week won't process orders-U.S Saturday .Shipping companies all close on Sunday.PIs choose the right shipping method with concern after Friday.
✦ 4. Orders will only be remained for 5 working days after placement when phone number missing or unclear address. Longer than that,order will be cancled and money will be returned accordingly.So pls make sure that you leave correct shipping address and telephone number when place order.

Doesn' t Accept P.O.Box

Acceptable

30 Days Return / Exchange

100% Money Back Guarantee On Each Item.

Pls contact us within 48 hours (2 days) upon you receive the item, a refund will be given once the item has been sent back in original condition.

(No refund / exchange if hair been installed, cut, washed, or have any other damage and process, pls kindly understand.)

	Buyer Pay The Shipping Cost	Seller Pay The Shipping Cost	Photo Provided	Exchange Available
Dislike/Unsuitable	YES			YES
Change Style Or Color	YES		YES	YES
Shipping Wrong Items		YES	YES	YES
Quality Problem		YES	YES	YES
Artificial Reason	NO	NO	NO	NO

Money will be refunded within 3 work days after we received the hair with original condition.

Return Address

Contact Name

Address

Zip Code

Phone Number

Note

Donmilymall Return Service

2805 Peterson Place, Norcross, GA 30071 United States

30071

626-861-2051

Customized Wig Can Not Be Returned.

Common return problems

1. HOW DO I MAKE A RETURN?

Pls contact us first on our website and let us know your order number. Then we will provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund.
2. WHAT IS THE RETURN PERIOD?

We will provide a RETURN period on unopened hair within (15) days of the date that you receive your hair.
3.DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

Yes, you are responsible for all return shipping costs. We recommend that you send your return with USPS, Because Hair will not be responsible for lost returns.
4. MAY I RETURN MY hair WITHOUT CONTACT YOU?

No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
5.WHEN WILL I RECEIVE MY REFUND?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
6. HOW MAY I CONTACT YOU?

You may contact us on our website or our email. Our team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
IF YOU HAVE ANY OTHER QUESTIONS, BE FREE TO E-MAIL US ON OUR WEBSITE.WE'RE HERE TO HELP!