1. HOW LONG DOES THE HAIR TAKE TO ARRIVE?

The shipping time of the hair depends on where it is dispatched. We have warehouses based in both China and the US. It takes 2 to 5 working days to arrive from US warehouse, and 4 to 7 working days from China warehouse.

2. HOW DO I KNOW IF I HAVE PLACED AN ORDER SUCCESSFULLY?

Once your order is placed successfully, an email will be sent to you from our system which includes your order details for you to check.

3. WHAT PAYMENT METHOD DO YOU HAVE?

Donmily supports payment methods via Strip, Paypal and Zip quadpay. And specifically, 4 interest-free equal payments via Paypal and Zip quadpay.

4. HOW DO I MAKE A RETURN?

Please contact us first and let us know your order id. Then we will provide you with instructions and a return address to ship the hair back. All returned items will be inspected to see if you are qualified for a refund.

5.HOW CAN I CONTACT YOU?

You can contact us by sending email to support@donmily.com, sending SMS to (562)259-8314 or DM us from Instagram(@donmily_hair). Our service team will get back to you as soon as possible and help you resolve any concern.

Brazilian Straight Hair 3 Bundles with Closure for Sale

Donmily Brazilian Straight Hair 3 Bundles with Closure (Free Part)

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Product Description:

Item	Donmily Virgin Brazilian Hair Straight 3 Bundles With Lace Closure(Free Part)
Hair Material	100% unprocessed human hair, grade 9A Brazilian virgin human hair
Hair Quality	No Shedding, No Tangles, No Lices, Can be Straightened, Curled, Bleached and Styled as your own hair
Straight Hair Weave Weight	95-100g/bundle
Lace Closure Weight	30-35g
Straight Hair Weave Length	8"-30"
Lace Closure Length	10"-20"
Hair Color	Natural Color,can be dyed always, but you can not dye the hair lighter than 27#!

Shipping & Returns & Services:

Shipping	Your goods will be shipped with in 24-48 hours, we know you are eager to get it, 3-5 working days to arrive, click shipment for details
Return	If you are not completely satisfied with your purchase for any reason, you may exchange an eligible item for a different item in 15 days, provided you follow the proper return procedure and eligibility guidelines.
Services	Any questions can be answered within 24 hours, you can send messages to donmily-sales@outlook.com or call us: +86 18864687753

Kindly Note:

1. We measure the length when it's stretched to be straight by hands
2. Few shedding is normal phenomenon when you comb it with fingers at the first time
3. The smell is no harm to your health, it's better wash it before installation
4. When you wash it, please use some hair oil to keep it good wave
5. The hair can be dyed and bleached, and it's better to test one strand firstly
6. If you cut the weft, please seal the each end with hair glue to prevent shedding

1. We measure the length when it's stretched to be straight by hands

2. Few shedding is normal phenomenon when you comb it with fingers at the first time

3. The smell is no harm to your health, it's better wash it before installation

4. When you wash it, please use some hair oil to keep it good wave

5. The hair can be dyed and bleached, and it's better to test one strand firstly

6. If you cut the weft, please seal the each end with hair glue to prevent shedding

Shipping Policy

Order would be shipped asap after 24 hours payment verification.Business days are from Monday to Friday.And do not include weekends or public holidays.

Warehouse	Destination	Shipping Method	Time to arrive			Shipping company
California,US	US		Western part of US	Middle part of US	Eastern part of US
		Free shipping	1-2 working days	2-3 working days	3-4 working days	USPS
		Overnight express	1 working day	2 working days	3 working days	USPS,UPS
China	US	Free shipping	3-4 working days			UPS
	Canada,Europe,UK	Free shipping	3-4 working days			DHL,TNT
	Africa	Table price shipping	3-7 working days			DHL,TNT
	Brazil	Economic shipping	15-25 working days			Brazil Post Express
Lagos,Nigeria	Nigeria	Free shipping	3-5 working days			DHL
Shipping time			Within 48 hours,in 24 hours most of the time

✦ 1. Express doesn't accept any address with PO.Box
✦ 2. Please ensure your address is correct,changing ad-dress after parcel left factory will cause extra fees which should be born by buyer.
✦ 3. One day in a week won't process orders-U.S Saturday .Shipping companies all close on Sunday.PIs choose the right shipping method with concern after Friday.
✦ 4. Orders will only be remained for 5 working days after placement when phone number missing or unclear address. Longer than that,order will be cancled and money will be returned accordingly.So pls make sure that you leave correct shipping address and telephone number when place order.

Doesn' t Accept P.O.Box

Acceptable

30 Days Return / Exchange

100% Money Back Guarantee On Each Item.

Pls contact us within 48 hours (2 days) upon you receive the item, a refund will be given once the item has been sent back in original condition.

(No refund / exchange if hair been installed, cut, washed, or have any other damage and process, pls kindly understand.)

	Buyer Pay The Shipping Cost	Seller Pay The Shipping Cost	Photo Provided	Exchange Available
Dislike/Unsuitable	YES			YES
Change Style Or Color	YES		YES	YES
Shipping Wrong Items		YES	YES	YES
Quality Problem		YES	YES	YES
Artificial Reason	NO	NO	NO	NO

Money will be refunded within 3 work days after we received the hair with original condition.

Return Address

Contact Name

Address

Zip Code

Phone Number

Note

Donmilymall Return Service

2805 Peterson Place, Norcross, GA 30071 United States

30071

626-861-2051

Customized Wig Can Not Be Returned.

Common return problems

1. HOW DO I MAKE A RETURN?

Pls contact us first on our website and let us know your order number. Then we will provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund.
2. WHAT IS THE RETURN PERIOD?

We will provide a RETURN period on unopened hair within (15) days of the date that you receive your hair.
3.DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?

Yes, you are responsible for all return shipping costs. We recommend that you send your return with USPS, Because Hair will not be responsible for lost returns.
4. MAY I RETURN MY hair WITHOUT CONTACT YOU?

No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
5.WHEN WILL I RECEIVE MY REFUND?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
6. HOW MAY I CONTACT YOU?

You may contact us on our website or our email. Our team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
IF YOU HAVE ANY OTHER QUESTIONS, BE FREE TO E-MAIL US ON OUR WEBSITE.WE'RE HERE TO HELP!