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Customer Service - Donmily


Donmily has always maintained the principle of customer first in serving customers.Are the following items the most basic services we provide to customers,There are more exclusive services waiting for you to explore. If you need our services,please contact us,Donmily will always Appear when you need it.


Donmily Mall insist on the concept of “Excited price, trusted quality”,devote to provide best quality human virgin hairand trusted customer service.

We focus on the combination of customer experience and product sales listen to our customers through variouschannels of sharing and interactive communication, improve the quality of products and services.

Donmily Mall provide more professional service, choose Donmily team,enjoy your shopping time.Join us, share your beauty!


  1. Honest products description--- We answer all the questions honestly with patience.
  2. 24 hours online--- We will reply you within 24 hours, save more time for your order.
  3. Quick massages reply--- We check emails and massages within 2 hours,answer questions ASAP.
  4. Considerate packages tracking service--- We give your tracking number at first time when we send the hair out.


  1. Service guidance--- If you have any problems about the hair, contact us at first time.
  2. Timely and effective response--- We will try our best to help you solve your problems.
  3. Reasonable return policy--- Responsible for the goods that are not non-artificial damaged, and sent by wrong type, color, or length within 7 days.
  4. Professional after-sale service--- Perfect return and exchange service as well as refund system, providing thebest after-sale guarantee for you.


All the products provided by Donmily Mall will be commissioned to the third-party professional logistics companies orCourier Company for delivery.lf customers are dissatisfied with our service or delivery, please contact us.

Donmily mall and logistics partners will ake the risk of product damage in the process of logistics services.

After you receive the goods, Donmily strongly recommends that you should check the appearance, quantity, acces-sories and other aspects of the goods carefully.

Donmily Mall will always focus on customer experience, properly handle service issues during use.
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