1. HOW LONG DOES THE HAIR TAKE TO ARRIVE?

The shipping time of the hair depends on where it is dispatched. We have warehouses based in both China and the US. It takes 2 to 5 working days to arrive from US warehouse, and 4 to 7 working days from China warehouse.

2. HOW DO I KNOW IF I HAVE PLACED AN ORDER SUCCESSFULLY?

Once your order is placed successfully, an email will be sent to you from our system which includes your order details for you to check.

3. WHAT PAYMENT METHOD DO YOU HAVE?

Donmily supports payment methods via Strip, Paypal and Zip quadpay. And specifically, 4 interest-free equal payments via Paypal and Zip quadpay.

4. HOW DO I MAKE A RETURN?

Please contact us first and let us know your order id. Then we will provide you with instructions and a return address to ship the hair back. All returned items will be inspected to see if you are qualified for a refund.

5.HOW CAN I CONTACT YOU?

You can contact us by sending email to support@donmily.com, sending SMS to (562)259-8314 or DM us from Instagram(@donmily_hair). Our service team will get back to you as soon as possible and help you resolve any concern.

Hot Selling Straight 13*4 Lace Frontal Wig

4.8

based on 110 reviews

41% (45)
59% (65)
0% (0)

All(110)

photo(19)

favourable comment(45)

negative comment(0)

M*****Apr/03/2022

4.7

Quality

Service

Shipping

Amazing hair would order again
This hair is amazing. Very valuable for the price. I highly recommend buying this wig.

K*****Mar/27/2022

5.0

Quality

Service

Shipping

Very soft hair
I got so many compliments on my wig . My stylist loved the hair . She said the knots was very easy to bleach and pluck . It is very soft and does not tangle . Little to no shedding . It takes well to heat . It real human hair and easy to flat iron . I highly recommend this hair .

M*****Mar/25/2022

4.0

Quality

Service

Shipping

Love Love Love
Purchased the 20in unit. Super soft, easy to style, tangle-free.

M*****Mar/19/2022

5.0

Quality

Service

Shipping

The hair is great quality
Hair is super soft & silky. The hair didn’t take long at all, also the lace is very breathtaking. It completed my skin tone super good.

K*****Mar/17/2022

5.0

Quality

Service

Shipping

Awesome wig
I love this wig. The lace is awesome. The hair is soft and true to length. I usually buy loose curls , but decided to hug straight hair and I am glad I did. Will be purchasing again in the future. A MUST BUY

J*****Mar/06/2022

4.7

Quality

Service

Shipping

Good lace and soft hair
This is my first frontal wig. The hair is really soft great density & accurate length. I will 10/10 recommend it, I will be ordering again

A*****Feb/26/2022

4.7

Quality

Service

Shipping

It's really beautiful.
I washed it after receiving it and there was no tangling or shedding. Omg this hair is as it's described. the texture so soft and accurate. I will definitely recommend and will order more. I loved the hair! Love the wig so much!!! the length, the texture is everything!!!!

A*****Feb/18/2022

4.7

Quality

Service

Shipping

Great Quality Hair
The hair was amazing! I didn’t need to bleach my knots, just trimmed my lace and was good to go! The seller had great communication and was great to work with

P*****Feb/14/2022

5.0

Quality

Service

Shipping

It looks like my real hair
Hair is WORTH IT!!! Very soft !! Knots bleach very well. True to length too!

T*****Feb/06/2022

4.7

Quality

Service

Shipping

Love the hair
True to length and, not many short hairs throughout the wig.If you're looking for something affordable and quality this is it.

1 2 3 4 5 11

Hair Type	STRAIGHT HAIR WIGS
Cap Size	Average (Head Circumference：22"-22.5" )
Color	Natural Color
Length	14-28 inches
Package	1 pc
Density	150%

Shipping Policy

Order would be shipped asap after 24 hours payment verification.Business days are from Monday to Friday.And do not include weekends or public holidays.

Warehouse	Destination	Shipping Method	Time to arrive			Shipping company
California,US	US		Western part of US	Middle part of US	Eastern part of US
		Free shipping	1-2 working days	2-3 working days	3-4 working days	USPS
		Overnight express	1 working day	2 working days	3 working days	USPS,UPS
China	US	Free shipping	3-4 working days			UPS
	Canada,Europe,UK	Free shipping	3-4 working days			DHL,TNT
	Africa	Table price shipping	3-7 working days			DHL,TNT
	Brazil	Economic shipping	15-25 working days			Brazil Post Express
Lagos,Nigeria	Nigeria	Free shipping	3-5 working days			DHL
Shipping time			Within 48 hours,in 24 hours most of the time

✦ 1. Express doesn't accept any address with PO.Box
✦ 2. Please ensure your address is correct,changing ad-dress after parcel left factory will cause extra fees which should be born by buyer.
✦ 3. One day in a week won't process orders-U.S Saturday .Shipping companies all close on Sunday.PIs choose the right shipping method with concern after Friday.
✦ 4. Orders will only be remained for 5 working days after placement when phone number missing or unclear address. Longer than that,order will be cancled and money will be returned accordingly.So pls make sure that you leave correct shipping address and telephone number when place order.

Doesn' t Accept P.O.Box

Acceptable

30 Days Return / Exchange

100% Money Back Guarantee On Each Item.

Pls contact us within 48 hours (2 days) upon you receive the item, a refund will be given once the item has been sent back in original condition.

(No refund / exchange if hair been installed, cut, washed, or have any other damage and process, pls kindly understand.)

	Buyer Pay The Shipping Cost	Seller Pay The Shipping Cost	Photo Provided	Exchange Available
Dislike/Unsuitable	YES			YES
Change Style Or Color	YES		YES	YES
Shipping Wrong Items		YES	YES	YES
Quality Problem		YES	YES	YES
Artificial Reason	NO	NO	NO	NO

Money will be refunded within 3 work days after we received the hair with original condition.

Return Address

Contact Name

Address

Zip Code

Phone Number

Note

Donmilymall Return Service

Unibarns ship center 9820 Bell Ranch Dr#101 Santa Fe Springs CA 90670, United States

90670

562-777-8887

Customized Wig Can Not Be Returned.

Common return problems

1. HOW DO I MAKE A RETURN?
Pls contact us first on our website and let us know your order number. Then we will provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you have the qualify for a refund.
2. WHAT IS THE RETURN PERIOD?
We will provide a RETURN period on unopened hair within (15) days of the date that you receive your hair.
3.DO I HAVE TO PAY FOR THE SHIPPING OF MY RETURN?
Yes, you are responsible for all return shipping costs. We recommend that you send your return with USPS, Because Hair will not be responsible for lost returns.
4. MAY I RETURN MY hair WITHOUT CONTACT YOU?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
5.WHEN WILL I RECEIVE MY REFUND?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund. Some financial institutions can take up to 3 business days to process the refund. Please allow a few business days for your financial institution to reflect the refund on your statement prior to contacting us.
6. HOW MAY I CONTACT YOU?
You may contact us on our website or our email. Our team operates seven days a week, 24 hours a day. We always guarantee a response within 24 hours and will be happy to help you!
IF YOU HAVE ANY OTHER QUESTIONS, BE FREE TO E-MAIL US ON OUR WEBSITE.WE'RE HERE TO HELP!